In compliance with mobile application store policies (including Google Play and Apple App Store guidelines) and data protection standards, this page outlines how users may request the deletion of their InsurioIQ user account and associated personal data.
Enterprise Account Structure Notice
Because InsurioIQ is an enterprise field-operations platform integrated with your organization's CRM, user accounts are typically provisioned and maintained by your employer or corporate administrator.
1. Methods to Request Account & Data Deletion
Option A: Automated In-App Deletion Request
- Open the InsurioIQ mobile application.
- Navigate to the Profile tab in the bottom navigation bar.
- Scroll to the Security & Account section and select Request Account Deletion.
- Review the data impact summary and tap Submit Deletion Request.
Option B: Direct Email Submission
If you cannot access the mobile application, you can submit an official deletion request via email directly to our support desk:
- Recipient: insurioiq@gmail.com
- Subject Line:
Account Deletion Request - [Your Login ID / Registered Mobile Number] - Required Details: Full Name, Registered Email/Mobile, Organization/Branch Name, and statement requesting deletion.
2. Categories of Data Deleted Upon Verification
Upon verifying your request, the following information will be permanently purged or irreversibly anonymized from active production systems within 30 days:
- User authentication profiles, stored passwords, and session tokens.
- Personal contact details, direct phone numbers, and profile avatars.
- Daily biometric check-in/check-out selfie photos.
- Personal notification preferences and device push tokens.
3. Data Retained for Statutory and Legal Compliance
In accordance with insurance sector regulations, audit standards, and applicable enterprise laws, certain operational data cannot be immediately wiped:
- Historical Claim Survey Records: Field survey notes, formal inspection reports, and claim damage files filed under assigned cases remain part of the official insurance claim file.
- Financial & Conveyance Records: Disbursed expense claims, reimbursement payment references, and audited mileage ledgers are retained for financial audit and tax compliance.
- Audit Trails: Records of approval, review decisions, and authorization timestamps are preserved with user identifiers replaced by an anonymized employee code.
4. Processing Timeline
Deletion requests are acknowledged within 48 business hours. Complete deletion or anonymization of eligible personal records is completed within 30 calendar days, followed by written email confirmation.
5. Assistance and Inquiries
For questions or assistance regarding the deletion procedure, contact our compliance team: