Help & Support Desk

Welcome to the InsurioIQ Support & Resource Center. Our operational support team is available to assist field surveyors, managers, and administrative users with any technical or workflow requirements.

Common Troubleshooting Guides

1. Offline Sync and Pending Uploads

If your photos or expenses show "Pending Sync":

• Verify that your mobile device has re-established cellular data or Wi-Fi connectivity.
• Keep the app in the foreground for a few moments to allow large image uploads to complete.
• Ensure background data permissions are enabled in your device system settings for InsurioIQ.

2. GPS Route and Location Permissions

If background trip tracking is interrupted or distance is uncalculated:

• Open device Settings → Apps → InsurioIQ → Permissions.
• Ensure Location permission is set to "Allow all the time" so route tracking continues with the screen turned off.
• Set Battery Optimization for InsurioIQ to "Unrestricted" to prevent the OS from killing the background GPS service.

3. Login and CRM Password Issues

Because InsurioIQ synchronizes with your organization's CRM, your password is the same as your CRM login. If your password has expired or needs resetting, please reach out to your internal branch IT administrator or use the company CRM portal reset procedure.

Office & Operational Headquarters

Grievance Redressal Mechanism

If an operational or data issue is unresolved through standard support, you may elevate your grievance to our designated officer: